Jeffa: Return Policy
JEFFA’s returns and exchange policy gives you an option to return or exchange items purchased on a website for any reason within the specified return/exchange period. The return/exchange period is within seven(7)days of delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
There are two ways to return the product to us:
- Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. Shipping cost is applicable as per actual.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, you will have to bear the shipping cost provided the product meets the return policy.
- During Pick up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate an online refund for the return amount into the refund mode selected at the time of initiating the return request. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team and also if the reason for exchange is found genuine.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
- All items to be returned or exchanged must be unused / unwashed and in their original condition with all original tags and packaging intact.
- JEFFA will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, JEFFA would not be accountable for misplacement or replacement of the product and is not responsible for its delivery.
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
- In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share the snapshot.
- If you choose to ship the products by yourself, they should be dispatched within 24 hours after the return request is raised.
- Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
These products fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
All the accepted returns from our customers, we will initiate the payment within 48 hours. You shall receive the payment within 5-7 working days depending upon the service provider and your banking policies.
CANCELLATIONS BY THE CUSTOMER:
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. www.jeffa.in has the full rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by www.jeffa.in and accepts the decision of www.jeffa.in regarding the cancellation.
Shipping and Delivery
Shipping and Delivery
Welcome to JEFFA, where your active lifestyle is our priority. We understand that once you’ve made your choice, you’re eager to start your journey with our premium activewear. That’s why we’ve designed a streamlined shipping and delivery process to ensure your orders reach you swiftly and efficiently, no matter where you are.
Fast Dispatch, Swift Delivery:
At JEFFA, we know that time is of the essence. We strive to have your order prepared and shipped as quickly as possible. Our dedicated fulfillment team works diligently to dispatch most orders on the same day they are placed. This means that your journey with JEFFA begins almost immediately, setting you on the path to conquering your fitness goals in style.
Speedy Delivery Times:
We believe in providing a seamless shopping experience from start to finish. Our partnership with reputable shipping carriers ensures that your order arrives at your doorstep in the shortest time possible. If you’re located in a metro city, you can expect your package to arrive within 1 to 3 business days. We understand that you’re excited to receive your JEFFA activewear, and we’re committed to making that happen in the blink of an eye.
No matter where you reside, we’re here to serve you. For customers in non-metro cities, our delivery commitment remains strong. You can anticipate receiving your JEFFA order within 5 to 6 business days. We extend our commitment to quality service beyond the urban hubs, ensuring that everyone across the country has access to our premium activewear.
Tracking Every Step:
We want you to stay informed about the journey of your JEFFA order. As soon as your package is dispatched, you’ll receive a confirmation email with a tracking link. This link allows you to monitor the progress of your order in real time, from the moment it leaves our warehouse to the moment it arrives at your doorstep.
We understand that your JEFFA order represents your dedication to an active and healthy lifestyle. That’s why we take the utmost care in packaging your items. Your activewear will arrive in pristine condition, ready to empower you on your fitness journey.
Your satisfaction is our ultimate goal. If you have any queries about shipping, delivery, or your order in general, our customer support team is here to assist you. Feel free to reach out to us via email, phone, or live chat. We’re dedicated to ensuring your JEFFA experience is nothing short of exceptional.