RETURN POLICY

    At Jeffa, we’re committed to ensuring every athlete and customer loves their purchase. If, for any reason, you’re not fully satisfied, you may request a return or exchange within 7 days of delivery, following the terms below.

    1. Eligibility

    • Products must be unused, unwashed, and returned in original packaging with all tags intact.

    • Returns must be requested within 7 calendar days of delivery.

    • Items showing signs of use, damage, or alteration will not be accepted.

    2. Customized Products

    • Customized or personalized products (including name prints, team logos, or tailored fits) are not eligible for return, exchange, or refund.

    3. Refunds

    • For Prepaid Orders, a 2% transaction fee will be deducted from the refund amount.

    • For COD Orders, the COD fee is non-refundable.

    • For Partial COD Orders (₹79 advance payment), the advance amount is non-refundable in all refund or RTO cases.

    • Refunds are initiated within 5–7 business days after the product passes the quality check.

      Refunds can be issued through:

      • Original payment method (for prepaid orders)

      • Bank transfer (customer to share account details)

      • UPI transfer (for faster refunds)

      • Jeffa Store Credits (usable on future purchases)


    4. Exchange

    • Exchanges are allowed for size or product changes, subject to stock availability.

    • If the desired product is unavailable, a refund will be processed according to the above refund policy.

    5. Damaged, Defective, or Wrong Product

    • In case of any damage, defect, or product mismatch, customers must share a clear unboxing video as proof at the time of raising the complaint.

    • Requests without a proper unboxing video will not be eligible for return, refund, or replacement.

    • All such issues must be reported within 48 hours of delivery with supporting images and videos.

    6. Non-Returnable Items

    The following categories are non-returnable and non-exchangeable:

    • Innerwear

    • Socks

    • Customized or personalized products

    • Gift cards or vouchers

    • Final sale items (unless received damaged or incorrect).

    7. Return Process

    • A reverse pickup will be arranged for most serviceable pin codes.

    • In areas without pickup service, customers must self-ship the item to our warehouse and share the tracking ID with our support team.

    • Ensure the product is securely packed to avoid damage in transit.

    8. Contact Support

    For any return, exchange, or refund assistance:
    📧 Email: justbelieve@jeffa.in
    📱 WhatsApp: +918595550381

    🕒 Support Hours: Monday–Saturday, 10 AM – 7 PM

    9. Legal Disclaimer

    Jeffa reserves the right to reject returns not meeting the above terms.
    Policy terms are subject to change without prior notice.
    All disputes are subject to Ghaziabad, Uttar Pradesh (India) jurisdiction.